BHMA Look for the Label Infographic

The BHMA Secure Home™ label makes shopping for hardware easy.

By Ralph Vasami

The BHMA Certified Secure Home label is the first of its kind to help retailers – and consumers – easily identify which locks and deadbolts have been tested, certified and rated according to performance standards for home security and product durability, including the product’s ability to stay aesthetically appealing, despite repeated use and weathering. 

lessons learned

What we can learn from the Toys ‘R’ Us experience.

By Dan Westmoreland

Toys ‘R’ Us occupied a special place in the hearts and minds of children. As the go-to store for toys, video games and other imaginative forms of entertainment, Toys ‘R’ Us was on a pedestal. That is until it was abruptly knocked off by its own finances.  

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Omnichannel

Why product information management (PIM) is foundational to omnichannel success.

By Katie Fabiszak

Constant connectivity, deep personalization and a multi-screen world are changing both online and offline shopping for good, while the digital platforms supporting these applications have transformed the internal workings of many companies. The digital influence factor has brought to the table new ways in which consumers can make decisions and has created new digital expectations regarding how retailers present information and service their customers through their buying journey. 

hiring smart

Elevate your brand by hiring and retaining the right people.

By Stefan Midford

The gig economy is here to stay. With 59 percent of America’s workforce – some 80 million Americans – comprised of hourly workers who are highly mobile, retailers recognize that, to remain competitive and elevate their brand, they must hire and retain the right people. 

So, how can retailers find and retain the right kind of workers who can both connect with customers and steadily improve work quality? Here are six tips for building your customer-focused front line.

Brickandmortar

AI gives brick-and-mortar retailers the tools to beat their e-commerce competitors –

if they can figure out how to use them.

By David Moran

Kroger Co., the largest grocer in the United States, wants a new identity: It wants to be a technology company that sells groceries.

Earlier this year, it began testing Kroger Edge, an AI-powered interactive digital shelf edge that communicates with shoppers’ mobile phones to offer special promotions. Kroger plans to license its high-tech shelf edge – the brick-and-mortar version of a website banner ad – to other retailers. 

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