NittanyMinitMart1

Nittany MinitMart convenience stores is remodeling its stores

and launching new programs to retain employees.  

By Kat Zeman

The retail and food service industries are prone to one of the highest turnover rates in any industry. It could be a combination of seasonal employees, a young workforce that is still in school and historically lower wages.

But Nittany MinitMart, a chain of 26 convenience stores in central Pennsylvania, believes that one of the keys to employee retention is boosting morale through encouragement, recognition and rewards. 

Convenient

The hard work of Convenient Food Marts’ franchisees allows the company to continue to thrive.

By Alan Dorich, Knighthouse Media

For more than four decades, Convenient Food Marts of PA Inc. has thrived, thanks to its experienced management staff. “Many of the employees have been with the company nearly 40 years,” President Christopher Gilchrist says.

Its franchisees also enable the firm to prosper. “Our franchisees work very hard, and they are critical to the success of our business,” he says. “They run their stores right.”

Pride Stores picPRIDE Stores distinguishes itself from other gas stations/convenience stores with high-quality food and attractive surroundings.
By Jim Harris

Mario Spina knows that many people have preconceived notions about the quality of the food available in gas station convenience stores. “The biggest thing we battle is getting the perception of gas station food out of people’s minds when they come to our locations,” says Spina, CEO of the Warrenville, Ill.-based PRIDE Stores. “We want people to look past the fact that our food is made in a gas station.”

The company in recent years renovated its locations in the Chicago-area market to make them more appealing to guests, and added three foodservice concepts: Urban Counter, The PRIDE Café and Taco Urbano. “We try to do things differently than most gas station convenience stores in this market,” Spina says. “We try to carry name brands along with a heavy focus on fresh, high-quality food at an affordable price.”

ThingsEngraved1

Things Engraved is rebranding and exploring new opportunities to improve the customer experience.

By Kat Zeman, Senior Editor at Knighthouse Media

It’s known as Canada’s premier gift store chain, but Things Engraved is rebranding and exploring new opportunities to expand the customer shopping experience outward. “We’re not just one link in the gift-giving chain,” says Shawn Brock, the company’s new CEO. “We can also serve as a destination for a complete gift giving experience, rather than being a link in the chain.”

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