What started as a pet food catalogue company turned into a multi-divisional marketplace for consumers looking for community with their commerce. "You can’t survive in the e-commerce business by just being a retail merchandiser,” said Alex Tabibi, CEO of TABcom (formerly Pets United). “To get e-commerce right, you have to do 500 completely disparate things really well at the same time, which is why the time for consolidation of infrastructure is now.”
Read more: TABcom
This online retailer of intimate apparel lives by one rule: let your customer be your guide. It’s a common struggle among e-commerce businesses: how do you differentiate yourself based on customer service when you have no brick-and-mortar store to develop your presence? For Barenecessities.com, the premier online retailer of brand and intimate apparel products, it comes down to personalized service.
Read more: Barenecessities.com
This online outsource payment processing business is thriving due to its attention to detail and to its clients. Alan Homewood, founder and CEO of outsourced payment processing company 2Checkout.com, considers culture, quality of product, and customer satisfaction as his direct reports. He spends as much time on them as he would people reporting to him. Perhaps this is how he’s managed to grow his company from a one-person operation in his living room to one with 110 employees and $244 million in revenue.
Read more: 2Checkout.com
Differentiated products and service excellence established this pregnancy, infant, and juvenile online retailer. Now an infusion of capital is taking up to the next level. When Jack Kiefer, president and CEO of BabyAge.com, founded his company more than a decade ago, he knew there was an opportunity to become a leading online retailer selling unique products to parents-to-be and their friends and family. With BabyAge.com now firmly established and ranked 280th on the Internet Retailer Top 500 Guide, fresh capital is helping the company reach for greater heights.
Read more: BabyAge.com
What started as a simple marital conversation has evolved into a $40 million e-com business that goes above and beyond to answer its customers’ hair care questions. It all started as a hobby. Dennis Huang was experimenting with the Internet back in 1995 when he was still in college pursuing his PhD. He first put up a web page on AOL, selling organic green tea. Business was disappointing, so he shut down the business twice.
Read more: Folica
The people behind this home living e-com retailer understand that an accurate company name is the key to building a strong company brand. In 2009, seven years after it was founded as Hammocks.com, the company now known as Hayneedle decided to rename and rebrand to make its service offering clear. Ash ElDifrawi, chief marketing officer at Hayneedle, said the name represents the benefit to consumers of shopping on the site, which is finding exactly what they were looking for to decorate their homes.
Read more: Hayneedle
This company may already be at the top of the video game retail food chain, but it is looking for new ways to drive consumers online and tie all of its channels together. With about 6,400 stores in 17 countries and multiple e-commerce sites, GameStop is the largest video game retailer in the world. The company actually operates under three different nameplates: GameStop, EB Games, and Micromania, the top French video game retailer, which GameStop acquired in 2008. In addition to the retail and online channels, the company also publishes Game Informer in the US and internationally.
Read more: GameStop
This online retailer uses technology to deliver an enjoyable shopping experience to its customers. Rich Bergsund, CEO of San Francisco, Calif.-based Wine.com, said his team’s overall strategy is the same now, despite a down economy, as it has always been. “In any economic climate, the most important aspect of our strategy is to know who our customers are. From there, we can do our best to be great at providing them with the experience they want,” he said.
Read more: Wine.com
Page 3 of 5