It takes more than good customer service for a retail business to succeed, but a retail business surely cannot succeed without it. However, that is just one of the keys to the success of the New Hampshire State Liquor Commission’s 77 stores throughout the state.
“We have a lot of great people that work here, believe me,” Chairman Joseph Mollica emphasizes. “The liquor commission is indebted to the people currently that work here and to the legislatures past and present that have supported us. We’re not going to let anybody down. We’re here to sell a product responsibly and safely.”
Read more: New Hampshire State Liquor Commission
In any business, companies have to remained concerned about what their clients think. At B-O-F Corp., associates stay focused on this question its clients might ask themselves: “What has B-O-F done for me lately?” COO Patrick Mitten says B-O-F strives to make sure its clients always feel that they have hired the right company. “Our No. 1 priority is to deliver customer satisfaction – each and every day,” he declares.
Read more: B-O-F Corp.
When Dansko opened a new distribution facility in Pennsylvania and needed to fill orders for shipment to 2,500 premium U.S. and international retail locations, it turned to Kiva Systems Inc. to ensure this was accomplished in the most efficient way possible. When Acumen Brands acquired an abandoned warehouse in Arkansas, Kiva helped it become a state-of-the-art fulfillment center in less than four months. Additionally, when Dillard’s decided to open an e-commerce fulfillment center, it turned to Kiva Systems to ensure the center would be able to support the growth of Dillard’s online store.
Read more: Kiva Systems Inc.
There is a food revolution unfolding in North America, and EVOL Foods is leading the charge. The producer of frozen organic pizza, handheld and entrees has pushed the junk food out of grocers’ freezers since the brand’s launch in 2009, and co-founder Phil Anson sees himself as more of a teacher than an entrepreneur in the food industry.
Read more: EVOL Foods
Since its establishment in 1926, the Chain Drug Marketing Association (CDMA) has helped give its members an edge in a highly competitive retail marketplace. Initially founded solely to support the marketing and merchandising efforts of its members, the CDMA today helps them in all aspects of their retail operations, particularly when it comes to stocking their store shelves.
Read more: Chain Drug Marketing Association
During the height of the Internet boom in 1999, former database technology consultant Alan Homewood aspired to start his own web-based business, but struggled to develop a specific plan. After extensive research and brainstorming, Homewood identified one of the biggest challenges for online businesses: performing safe, secure and easy financial transactions over the Internet.
Read more: 2Checkout.com
At Harvest Time Bread Company, it’s all about offering the best of both worlds. The company has strategically positioned itself as the bakery that is large enough to handle almost any order but nimble enough to provide a higher level of customized service. Although it has a legacy of more than 25 years behind it, Harvest Time’s present incarnation started taking shape in 2005. The company makes high-quality bakery products for retailers and foodservice companies across the country from its facilities in Woodbridge, NJ and Mount Airy, NC.
Read more: Harvest Time Bread Company
This logistics outsourcing company uses a collaborative approach and a proprietary technological platform to bring efficiency to its customers. Although CaseStack started its logistics operations in 1999 without a legacy system to get it going, according to CEO Dan Sanker, building from scratch was the best way to begin. CaseStack is a logistics outsourcing company that works with middle-market CPG companies that sell product to retailers such as Walmart, Target, Costco, and Walgreens. CaseStack handles its clients’ transportation and warehousing, but, more importantly, it’s built a technology platform that gives its clients 100% visibility and reporting for the products CaseStack handles.
Read more: CaseStack
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