Already the largest independently owned wine, beer and spirits retailer in the United States, Total Wine & More has big plans for 2012. Vice President of Customer Experience Steve Faith says the company plans to enter three big new markets this year: Dallas; Seattle; and Spokane, Wash. Combined with the 78 stores the company already has in 11 states, Faith says Total Wine & More expects its new locations to carry it to the next level after it reached a pair of monumental milestones in 2011.

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Who would have ever thought that something called the “garbage bowl” would become a household name? And it’s not solely because the person who created it, Rachael Ray, possesses a household name herself. The garbage bowl, that sturdy dish sitting in the middle of the counter where the onion peels and sausage wrappers get dumped, saves the busy home cook precious time by cutting out the unnecessary trips back and forth to the garbage can or a big clean up afterward. The efficiency of the garbage bowl makes it a useful or even essential kitchen item for many home chefs.

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A diversified premier apparel company, Hybrid Apparel has grown from its roots as a t-shirt shop into a private-label and licensing distributor serving men, women and children. Based in the United States, the company services all tiers and trade channels of distribution, as well as large and small retailers.

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For Golfsmith International Inc., selling merely golf products is just not enough. Instead, “We’ve had a very strong focus on being authentic,” CEO Martin E. Hanaka says. “We really target the avid golfer; those who play 25 rounds or more.”

The Austin, Texas-based specialty golf retailer operates stores that sell clubs, bags, apparel, balls, and GPS and rangefinder systems. Founders Carl and Barbara Paul started Golfsmith in 1967.

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Some energy drinks may provide many with the pep they need in their steps, but the drinks often leave consumers wanting more in terms of taste. Since 2006, Cintron Beverage Group has strived to be the energy drink producer that puts taste first.

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Getting shipments from one place to another can be a daunting process. There are complex rules and regulations, multiple carriers/modes, numerous service classes, surcharges and confusing rates and invoices. But Jim LeRose says the Agile Network has spent more than 20 years making the process a bit simpler.

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It takes more than good customer service for a retail business to succeed, but a retail business surely cannot succeed without it. However, that is just one of the keys to the success of the New Hampshire State Liquor Commission’s 77 stores throughout the state.

“We have a lot of great people that work here, believe me,” Chairman Joseph Mollica emphasizes. “The liquor commission is indebted to the people currently that work here and to the legislatures past and present that have supported us. We’re not going to let anybody down. We’re here to sell a product responsibly and safely.”

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In any business, companies have to remained concerned about what their clients think. At B-O-F Corp., associates stay focused on this question its clients might ask themselves: “What has B-O-F done for me lately?” COO Patrick Mitten says B-O-F strives to make sure its clients always feel that they have hired the right company. “Our No. 1 priority is to deliver customer satisfaction – each and every day,” he declares.

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