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Accent Food Services has built its reputation in Texas by emphasizing the importance of its customers and employees.

By Bianca Herron

Accent Food Services is the leading provider of vending, coffee and break room refreshment services in the State of Texas. Tom & Rhonda Hawkins founded the company in 1994 initially as a vending company for snacks and beverages, but quickly realized the opportunity to broaden scope as technology firms established in Austin, offered a much broader breakroom offering than the norm. 

“In our region at that particular time, many operators either offered snacks or coffee,” CEO and President Josh Rosenberg says. “Hawkins brought them both together to broaden the company service lines. In 1994, we were a $1 million company. Today, our revenue is now pacing $72 million with pending acquisitions that will take us to more than $100 million by the end of the year.”

The market has evolved and Accent Food Services has grown with it, says Rosenberg, noting that nearly six years ago the industry produced its most progressive innovation yet: micro markets. “They are unattended retail stores within the work place,” he says. “We’ve grown that business from zero stores to more than 350, which has equated to more than $20 million in total revenue. It’s taken the industry by storm.”

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Empire Petroleum Partners develops programs to boost sales for independent gas station operators.

By Tim O’Connor

Fuel distributor Empire Petroleum was founded in 1998, but today’s incarnation of the company truly started in 2011 when it merged with Quikway to create a larger customer network. Since then it has grown more than five fold. The company now supplies more than a billion gallons of fuel to 1,200 independent filling station operators annually, making it one of the top gasoline distributors in the United States.

The company primarily serves gas stations in southwest Texas, Midwest, mid-Atlantic and Southeast, but  brings its commitment to customer support to hundreds of new independent dealers every year. For many customers, Empire Petroleum is more than just a fuel seller. It is a partner who can support every facet of their business from store operation to credit card systems, insurance and equipment leasing.

Unlike some distributors, Empire Petroleum only operates a few of its own locations, which are mainly used as test sites for new programs and promotions. “We are 100 percent dedicated to servicing, supplying and interacting with independent dealers,” CEO Hank Heithaus says.

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Super King Markets provides next-level service by staying abreast of its customers’ demands and hiring knowledgeable personnel to help guide them through the shopping experience.

By Janice Hoppe-Spiers

Super King Markets is known as the go-to supermarket in southern California to find the largest variety of international foods and knowledgeable employees who help customers find exactly what they are looking for. “Southern California is a melting pot with tremendous ethnic diversity,” General Manager Daniel Barth explains. “All of those people shop in our stores. People from all over the world and from different ethnic backgrounds like our store for different reasons.”

The Los Angeles-based supermarket offers foods from customers’ home countries and unique offerings, as well as traditional supermarket items all in a bright, clean, well-staffed and stocked store with aggressive retail prices. Founded in 1993, Super King Markets remains a family owned and operated company. 

“We are learning about what our customers want all the time,” Barth notes. “We have a good idea up through today at noon, but we are learning all the time by listening, talking to our employees and talking to the shoppers. The promotional mix as well as the product mix is evolving all the time. We know what we know now.”

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Big Saver Foods tailors its products to all of its customers in each of its 14 California locations.

By Stephanie Crets

Catering to the communities it serves is Big Saver Foods’ focus. With only 14 locations in California, the company can easily tailor its stores and products to customers. “We can really custom-tailor the stores because we’re small,” Vice President of Marketing, Procurement and Strategy Jose Huerta says. “If we had 300 stores, we couldn’t do that, and it’s an advantage of being small.”

For example, its Santa Ana store is in a predominately Mexican-American neighborhood, so the store merchandises it in a way that appeals to those residents. On the other hand, its Rosemead store is in a neighborhood with a largely Asian-American population, so that store carries a different selection of products. 

Another advantage of being a smaller, neighborhood store is that Big Saver Foods’ employees can really get to know the clientele. They learn customers’ names, can recommend products to them more easily and even offer tips or recipe recommendations on how to cook something. This, in turn, creates a family atmosphere throughout all of Big Saver Foods’ stores.

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From the store sales floor to the behind-the-scenes technology, Kid to Kid is different from the typical resale store.

By Chris Petersen

Any parent will tell you that one of the most challenging things about kids growing up is keeping up with their wardrobes. When you consider how quickly a child can grow out of his or her entire closet, the prospect of having to buy all-new clothes every few months can be a daunting one, especially from a family budget perspective.

Although resale shops can provide a respite from high-priced new clothing, shopping at many of them can be confusing and time-consuming as parents sift through a selection that isn’t always great. That’s why Kid to Kid stands out in the children’s resale segment, owner Shauna Sloan says, because Kid to Kid offers families a shopping experience above and beyond the typical resale environment.

Kid to Kid is one of two resale franchises operated by Basecamp Franchising, a Salt Lake City-based company founded by Brent and Shauna Sloan. The inspiration for Kid to Kid came from a very simple place. “We had a lot of little kids,” Sloan says.

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Market Basket stands out from the crowd in east Texas and Louisiana by providing the selection and customer service that its shoppers are looking for.

By Eric Slack

Since opening its first location in 1961, Market Basket has focused on providing an extraordinary food shopping experience to its customers. Today, Market Basket remains a privately owned grocer serving the east Texas and Louisiana region with 34 full-service supermarkets.

“Service is what we hang our hat on, and that helps us compete against bigger chains by offering a community oriented and family atmosphere,” President Skylar Thompson says.

Currently, Market Basket employs more than 2,000 supermarket associates. Market Basket supermarkets aim to provide exceptional value on grocery foods while providing innovative supermarket solutions and a full assortment of grocery products. Its offerings include fresh produce, quality meats, bakery goods and floral arrangements, as well as pharmacy services in select grocery store locations.

“We are a conventional supermarket that prides itself on being the friendliest in town, providing fast service and making sure people don’t have to wait long in lines,” Thompson says.

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