GUESS?, Inc. is taking its service to the next level by implementing omni-channel retailing that combines all of its shopping channels to provide customers with a seamless experience. “We have first-in-class capabilities or the holy grail of omni-channels,” COO Michael Relich says. “It has been tremendously successful.” 

Choosing to shop in-store or online is nothing new – those two options have been available for years, but GUESS has taken an aggressive approach at combining those two channels over the past few years to revitalize the shopping experience. Although the traditional ways of shopping are always still available, customers are now presented with alternatives to obtain the desired product. 

All odds were against Distinctive Apparel succeeding three years ago when it acquired the Chadwicks of Boston and Metrostyle apparel brands out of bankruptcy. The company has given life back to the brands it believes so strongly in and has been climbing the retail ladder ever since. “When everyone thought we would fail, any other outcome was a good outcome,” CEO Aldus Chapin says.

The Randolph, Mass.-based company was incorporated in 2011 to purchase the Chadwicks of Boston and Metrostyle brands. The following year it purchased The Territory Ahead, which sells men’s and women’s apparel. “We really did believe there was value in these brands and with a highly variable cost business model we were confident we could make them relevant once again,” Chapin says. 

Offering high-end luxury, upscale urban and value hair salons, Dessange Group North America has something for everyone. “We are the only franchise company that offers the breadth of the industry that we do,” says Dessange Group North America CEO and President Allyson King.

The Dessange Paris is its ultimate luxury offering; Camille Albane is its brand for chic, active urban women ages 25 to 40 years old; and Fantastic Sams offers families a wide range of haircare service at an affordable price.

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