Guest Blog by Will Frei

Every year, there are periods of time in certain states where governments will waive the sales tax on purchases to help propel growth of a certain sector or industry. Now these sales tax holidays are a bargain for shoppers. These “holidays” mean tax-relief on items like back to school supplies, energy saving products, disaster preparedness items, and even firearms. For retailers, sales tax holidays can be both a positive and negative thing.

Guest Blog by Joel Alden and Adam Pressman

A.T. Kearney’s Achieving Excellence in Retail Operations (AERO) study uncovers insights into how retailers worldwide can improve their operations.  With more than 100 questions, the survey probes the strategy, tactics and execution of retailers in more than 20 countries.  It covers multiple sectors, including apparel, health and personal care, mass-market and hypermarket, electronics, food and grocery, and cash and carry.

Guest Blog by Mike Rozembajgier

When the U.S. Consumer Product Safety Commission (CPSC) announced a settlement with Baby Matters LLC this month over an alleged defect in the Nap Nanny, a portable baby recliner, retailers were put in an unusual position. Although the CPSC originally sought an order requiring the company to notify consumers of the defect and provide them with a full refund, Baby Matters had since gone out of business, leaving retailers without the process and funds normally available for providing customers’ refunds of the product. A situation like this can be complicated, as manufacturers are normally required to bear the responsibility and expense of a product recall. 

Guest Blog By Ralph Crabtree

Thanks to clickstream data, SMS records, social media chatter, and other “digital breadcrumbs,” today’s retailers understand a lot about the behavior of their online and mobile customers. How many people visited my website? What items did shoppers view but not buy? Which ads did they respond to? How long did they browse? Answers to questions such as these help businesses improve their marketing, pricing, promotional and customer service strategies.

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